These Terms & Conditions (“Terms”) govern your access to and use of the website, landing pages, assessments, communications, educational materials, telehealth services, and related services provided by Novus Behavioral Health (“Novus,” “we,” “us,” or “our”) (collectively, the “Service”).

By accessing or using the website, landing pages, assessments, communications, educational materials, telehealth services, or related services provided by Novus Behavioral Health (“Novus,” “we,” “us,” or “our”), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use the Service.

Content provided through the Service, including:

- website content,

- assessments,

- educational materials,

- blogs,

- videos,

- emails,

- telehealth communications,

- downloadable resources,

- and related materials,

is intended for informational and educational purposes only.

Use of the Service does not establish a provider-patient relationship unless and until:

- appropriate intake procedures are completed,

- clinical evaluation occurs,

- informed consent is obtained,

- and Novus Behavioral Health agrees to provide treatment services.

Medical and mental health decisions should always be made in consultation with a qualified healthcare professional.

You must be at least 18 years old or have appropriate parental or legal guardian involvement to use certain portions of the Service.

By using the Service, you represent that:

- information you provide is accurate,

- you are legally authorized to use the Service,

- and your use complies with applicable laws and regulations.

Certain services may involve:

- appointment scheduling,

- telehealth communications,

- intake forms,

- or patient portal interactions.

Telehealth services may not be appropriate for all individuals, conditions, or jurisdictions.

Additional consent forms, intake documentation, and clinical evaluation may be required before services are provided.

Novus Behavioral Health reserves the right to:

- refuse services,

- reschedule appointments,

- modify availability,

- or discontinue services
where clinically appropriate or operationally necessary.

Insurance verification, authorization, reimbursement, eligibility, and treatment coverage are not guaranteed.

Coverage decisions are determined solely by the applicable insurance provider, payer, or governmental program.

Patients remain responsible for understanding applicable financial obligations when required.

Certain services, treatments, medications, telehealth offerings, or programs may not be available, clinically appropriate, or legally permitted for all individuals or jurisdictions.

Treatment recommendations are determined solely after professional clinical evaluation.

The Service is not intended for emergency medical or psychiatric care.

If you are experiencing:

- suicidal thoughts,

- thoughts of self-harm,

- a psychiatric crisis,

- or a medical emergency,

- call 911, contact emergency services, or visit the nearest emergency room immediately.

You may also contact:

988 Suicide & Crisis Lifeline (United States)

By using the Service or providing contact information, you consent to receive communications from Novus Behavioral Health consistent with applicable law and our Privacy Policy.

These communications may include:

- emails,

- phone calls,

- appointment reminders,

- informational messages,

- and SMS/text communications.

Message and data rates may apply.

You may opt out of certain communications where permitted by law.

You agree not to:

- misuse the Service,

- interfere with website functionality,

- attempt unauthorized access,

- upload malicious code,

- violate applicable laws,

- impersonate another person,

- or use the Service in a manner that could harm Novus Behavioral Health or other users.

All content, branding, graphics, educational materials, videos, website designs, text, logos, trademarks, and related materials displayed through the Service are owned by or licensed to Novus Behavioral Health and are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, republication, or commercial use is prohibited without prior written permission.

The Service may contain links to third-party:

- websites,

- platforms,

- research,

- providers,

- or external resources.

Novus Behavioral Health does not control or endorse third-party content and is not responsible for:

- availability,

- accuracy,

- privacy practices,

- or external services.

Use of third-party services is at your own risk.

Novus Behavioral Health shall not be liable for delays, interruptions, outages, or failures resulting from circumstances beyond reasonable control, including:

- technical failures,

- internet outages,

- telecommunications disruptions,

- cyber incidents,

- natural disasters,

- governmental actions,

- or third-party service interruptions.

To the fullest extent permitted by law, Novus Behavioral Health disclaims liability for any:

- direct,

- indirect,

- incidental,

- consequential,

- special,

- or punitive damages

arising from:

- use of the Service,

- inability to access the Service,

- reliance on website content,

- technical interruptions,

- third-party services,

- or communications associated with the Service.

Use of the Service is solely at your own risk.

You agree to indemnify, defend, and hold harmless Novus Behavioral Health, its affiliates, providers, employees, contractors, and representatives from and against claims, liabilities, damages, losses, costs, or expenses arising from:

- your violation of these Terms,

- misuse of the Service,

- or violation of applicable laws or third-party rights.

Novus Behavioral Health reserves the right to:

- modify,

- suspend,

- discontinue,

- or update the Service or these Terms at any time without prior notice.

Continued use of the Service after updates are posted constitutes acceptance of the revised Terms.

These Terms shall be governed and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.

For questions regarding these Terms & Conditions, please contact:

Novus Behavioral Health
556 Fire Station Road Suite A
Clarksville, TN 37043

Email: [email protected]
Phone: (931) 820-0242